FAQs

I cant check-out!!

Finished shopping, trying to check out but the system wont let you? Its time to check whats in your basket!

Usually the issue is with the total weight of items your are trying to fit in your box. You can put in up to 29kg of products per box including 'Add-on' items.

Still having issues? Contact us during office hours and our team will process the order for you.

I can't log into my account?

We have changed our website provider and your encrypted password could not be transferred. To update your password click here. A new password will be sent to your email address with a link back to our website. You can then change it to something more memorable. Alternatively contact us and we will gladly do this for you.

What's changed on the revised website?

1. Better security
2. Quick and simple checkout
3. 'Wishlist' to aid repeat ordering
4. Improved search facility
5. Easy account registration and maintenance
6. Mobile device interface  

I'm a new customer, how do I register on your website?

There are 2 ways to register, click here for more information 

How do I change my password?

Click on 'Your Account' at the top of the web page (use MENU on a mobile device) and then 'Click here to edit your account details' above your previous orders history