I cant check-out!! - ERROR MESSAGE at checkout
If your trying to Proceed To Checkout and an ERROR MESSAGE pops up stating:
'We're unable to process your order at this time, please contact us'
It might be that your order only contains 'Add-on' items. Please refer to the information on the following link before contacting us -
<<CLICK HERE>>
Why only 28kg per box to France?
DPD's French partner, Chronopost, will not accept boxes over 30kg in weight. We have found that quite a few of our 29kg items plus the packaging are just over their limit and Chronopost have refused to deliver them.
I can't log into my account?
We have changed our website provider and your encrypted password could not be transferred. To update your password click here. A new password will be sent to your email address with a link back to our website. You can then change it to something more memorable. Alternatively contact us and we will gladly do this for you.
How do I change my password?
Click on 'Your Account' at the top of the web page (use MENU on a mobile device) and then 'Click here to edit your account details' above your previous orders history
Our plastic packaging - click here to find out more about our current packaging and what we are aiming for in the future.
I'm a new customer, how do I register on your website?
There are 2 ways to register, click here for more information
What's changed on the revised website?